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Frequently Asked Questions

General Questions

1. What is Infinite Market?

Infinite Market is a multi-author digital product marketplace where independent creators can list, sell, and distribute digital products, while buyers can browse and purchase licensed digital items delivered electronically after successful payment. The platform acts as an intermediary marketplace for third-party products.

2. What kind of products can I find on Infinite Market?

Infinite Market publicly lists categories including Themes, Code, Video, Audio, Plugins, Graphics, and Mobile Apps. Examples shown on the site include WordPress themes, HTML/CSS products, JavaScript and PHP scripts, WordPress plugins, icons, illustrations, music, sound effects, Android apps, iOS apps, and more.

3. Does Infinite Market create all the products sold on the platform?

No. Infinite Market states that it is an intermediary platform and not the seller of record for third-party products listed by independent creators, sellers, or authors.

4. Who can use Infinite Market?

According to the Terms of Use, users must be at least 18 years old, have the legal capacity to enter into a binding agreement, not be prohibited from using the platform under applicable law, and provide accurate, complete, and current registration information.

5. Do I need an account to use Infinite Market?

You can usually browse public pages, but certain platform features require account registration. The Terms of Use state that an account is required to access certain features of the platform.

Buyer Questions

6. What exactly do I receive when I buy a product?

When you purchase a product on Infinite Market, you are purchasing a license to use the digital product, not ownership of the product itself. The product is delivered electronically and becomes available for download after successful payment.

7. Do I own the product after purchase?

No. Infinite Market’s Terms clearly state that buyers receive a license to use the product, not ownership of the underlying digital asset itself.

8. Can I use purchased products for commercial work?

The Terms say that, unless otherwise stated, a standard license permits personal and commercial use by a single end user. However, buyers must review the license terms attached to each individual product before purchase, because product-specific license terms may vary.

9. Can I resell or redistribute a product I purchased?

No, not unless you have explicit written permission from the seller. The Terms prohibit buyers from reselling, redistributing, or sublicensing purchased products without such permission.

10. How are products delivered?

Products are digital and are delivered electronically. After successful payment, the purchased item is made available for download.

11. What should I do if my download is not working?

You should contact Infinite Market support through the platform’s support or contact channels. The Terms say buyer disputes and related issues are handled through the ticket or support system, and contact details are publicly provided.

12. Are all sales final?

Generally, yes. Infinite Market states that because of the digital nature of the products sold on the platform, all sales are generally final unless otherwise stated in the Refund Policy.

13. Can I request a refund?

Refunds may be granted at Infinite Market’s sole discretion in cases such as technical failure, duplicate purchase, or product misrepresentation. The Terms instruct buyers to contact the platform within 7 days of purchase for refund requests.

14. How long do I have to request a refund?

The Terms say refund requests should be made within 7 days of purchase by contacting Infinite Market.

15. What if the product is not as described?

Product misrepresentation is one of the stated grounds on which a refund may be considered. Sellers are also required to ensure that product descriptions, previews, and metadata are accurate and not misleading.

16. What if I accidentally purchased the same product twice?

The Terms specifically mention duplicate purchase as one of the situations where a refund may be granted at the platform’s discretion.

17. What if I have a dispute with a seller?

The Terms state that buyer disputes with sellers are handled through the platform’s ticket or support system, and Infinite Market reserves the right to mediate disputes and make final decisions regarding refunds.

Seller Questions

18. Who can sell on Infinite Market?

Independent creators, sellers, or authors may list and sell digital products on the platform, provided they complete the seller registration process and satisfy the platform’s requirements.

19. Do sellers need verification?

Yes. The Terms say sellers must complete registration, including identity verification (KYC), and may be required to respond to additional verification requests.

20. What must sellers provide during verification?

Sellers must provide truthful, accurate, and complete information during KYC verification and respond promptly if additional verification information is requested.

21. Are sellers responsible for taxes?

Yes. The Terms say sellers must comply with all applicable tax obligations in their own jurisdiction.

22. What can sellers upload?

Sellers can upload digital products that they own or are legally authorized to sell, as long as those products comply with applicable laws, do not infringe third-party rights, and do not contain malware, viruses, or harmful code.

23. What responsibilities do sellers have for their listings?

Sellers are solely responsible for the products they list. They must ensure that they own or have the right to sell the item, that it does not infringe intellectual property rights, that it complies with law, that the description and previews are accurate, and that it does not contain harmful code.

24. Can sellers post misleading previews or descriptions?

No. The Terms explicitly require product descriptions, previews, and metadata to be accurate and not misleading.

25. Are sellers allowed to direct buyers outside the platform?

No. Sellers must not solicit buyers to transact outside the platform.

26. Can sellers manipulate reviews, ratings, or sales statistics?

No. The Terms explicitly prohibit sellers from manipulating reviews, ratings, or sales statistics.

27. Is there a commission on sales?

Yes. Infinite Market states that it charges a commission fee on each sale made through the platform. The applicable commission rate is displayed in the seller dashboard.

28. How do seller payouts work?

The Terms say payouts are processed according to withdrawal policies and may be subject to minimum thresholds and verification requirements.

29. Can commission rates change?

Yes. Infinite Market reserves the right to modify commission rates with prior notice.

Licensing and Usage Questions

30. What is a product license?

A product license is the permission granted by the seller that defines how the buyer may use the purchased digital product. Infinite Market states that each product comes with a specific license granted by the seller.

31. Should I read the license before buying?

Yes. The Terms specifically say buyers must review the license terms associated with each product before purchase.

32. Does every product have the same license?

Not necessarily. The Terms say each product comes with a specific license granted by the seller. A standard license applies unless otherwise stated, so some products may include different or additional licensing terms.

33. Can one purchase be used by multiple users or teams?

The Terms say that unless otherwise stated, a standard license permits use by a single end user. If a team or organization needs broader rights, the specific product license should be checked before purchase.

Account and Security Questions

34. What should I do if I think someone accessed my account?

The Terms instruct users to notify Infinite Market immediately at contact@infinitemarket.org if they suspect unauthorized access to their account.

35. Am I responsible for activity on my account?

Yes. Users are responsible for all activities that occur under their account, and they are expected to keep credentials confidential and not share them with third parties.

36. Can my account be suspended or terminated?

Yes. Infinite Market reserves the right to suspend or terminate accounts if information is inaccurate or misleading, or if the user violates the Terms. The platform also reserves the right to suspend or terminate access at any time, with or without notice, for violations or other reasons described in the Terms.

37. Can I share my account with someone else?

No. The Terms require you to keep your account credentials confidential and not share them with third parties.

Payments and Transactions

38. How are payments processed?

All payments on Infinite Market are processed through third-party payment processors. By making or receiving payments, users agree to the relevant processor terms and conditions.

39. Is Infinite Market responsible for payment processor delays or failures?

The Terms say Infinite Market is not liable for payment processing errors, delays, or failures caused by third-party processors.

40. Are platform prices inclusive of fees?

The Terms say all prices are displayed in the indicated currency and are inclusive of applicable fees unless otherwise stated.

41. What if my payment succeeds but I do not receive access?

You should contact Infinite Market support promptly and provide your order details. Since products are intended to be available for download upon successful payment, support can review access or transaction issues through the platform’s support process.

Copyright, Ownership, and Intellectual Property

42. Who owns the content created by Infinite Market itself?

The Terms say platform-created content such as logos, branding, software, UI design, and marketing materials is the exclusive property of Infinite Market and protected by intellectual property laws.

43. Who owns content uploaded by sellers or users?

Users retain ownership of the content they upload, including product files, descriptions, images, and reviews. However, by uploading content, users grant Infinite Market a non-exclusive, worldwide, royalty-free license to use, display, and promote that content for operating and marketing the platform.

44. What if I believe a product infringes my copyright?

The Terms direct copyright complaints to contact@infinitemarket.org with the subject line “DMCA Notice.” The notice should include a description of the copyrighted work, the URL of the allegedly infringing content, your contact information, a statement of good-faith belief, and your electronic or physical signature.

45. Can sellers upload products they found elsewhere online?

Not unless they have the legal right to sell them. The Terms require sellers to own or have the right to sell all products they list and prohibit infringement of third-party intellectual property rights.

Platform Rules and Restricted Behavior

46. What activities are prohibited on Infinite Market?

The Terms prohibit conduct including violating laws or third-party rights, distributing malicious software, engaging in fraud or chargeback abuse, impersonating others or staff, attempting unauthorized access, scraping or crawling the platform without permission, posting spam, and using the platform for illegal, harmful, or objectionable purposes.

47. Can users scrape or collect data from the site?

No. The Terms explicitly prohibit scraping, crawling, or systematically collecting data from the platform without permission.

48. Can I upload files containing malware or harmful code?

No. Harmful software, viruses, malware, and malicious content are expressly prohibited, and sellers also warrant that their products do not contain harmful code.

Legal and Policy Questions

49. What law governs the platform terms?

The Terms state that they are governed by the laws of India.

50. Where are disputes handled?

The Terms say disputes are subject to the exclusive jurisdiction of the courts located in Madurai, Tamil Nadu, India.

51. Can the Terms of Use change?

Yes. Infinite Market reserves the right to modify the Terms at any time and says material changes will be posted with a revised effective date and, where appropriate, communicated by email. Continued use after changes constitutes acceptance of the revised Terms.

52. What happens if one part of the Terms is invalid?

The Terms include a severability clause stating that if one provision is invalid, illegal, or unenforceable, the remaining provisions continue in full force and effect.

Contact and Support

53. How do I contact Infinite Market?

The Terms list the following contact details for questions, concerns, and feedback: contact@infinitemarket.org, +91-452-4304851, and the mailing address Infinite Market, 67, VRD Towers, Simmakal, Madurai-1, Tamil Nadu, India.

54. What should I contact support for?

Based on the platform’s published policies and structure, support may be contacted for account access issues, purchase and download issues, refund requests, disputes, seller verification matters, copyright complaints, and general platform concerns. The site also publicly lists support-oriented pages such as Help Center, Customer Service, Frequently Asked Questions, and Report a Problem.

55. Does Infinite Market aim to respond transparently?

Yes. The Terms say the platform is committed to addressing concerns in a timely and transparent manner.

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