Effective Date: April 11, 2026
At Infinite Market ("we," "us," or "our"), we are committed to ensuring a fair and transparent experience for both buyers and sellers on our platform at https://infinitemarket.org. Because we deal exclusively in digital products — which are delivered electronically and are immediately accessible upon purchase — our refund policy differs from that of physical goods marketplaces.
Please read this Refund Policy carefully before making a purchase. By completing a transaction on the Platform, you acknowledge that you have read and agree to the terms set out below.
Due to the digital and intangible nature of the products sold on Infinite Market, all sales are generally considered final and non-refundable once a purchase has been completed and the download or access link has been delivered. This is because digital files cannot be "returned" in the way physical goods can, and we have no way to verify or enforce that a downloaded file has been deleted after a refund is issued.
We strongly encourage all buyers to:
While our general policy is no-refunds, we recognize that exceptional circumstances do arise. Refunds may be considered and granted at our sole discretion in the following situations:
If the product you received is significantly different from what was described in the product listing — for example, missing core files, incorrect file formats not disclosed, or fundamentally different functionality — you may be eligible for a refund. You must provide clear evidence of the discrepancy, such as screenshots or a description of what was promised versus what was delivered.
If you are unable to download your purchased file(s) due to a verified technical error on our Platform and our support team is unable to resolve the issue within a reasonable time frame, you may be entitled to a full refund. You must report such issues within 7 days of the purchase date.
If you accidentally purchase the same product more than once, the duplicate transaction may be refunded upon request, provided the request is made within 7 days of the duplicate purchase. You will need to provide order details for both transactions.
If you believe a purchase was made on your account without your authorization, please contact us immediately at contact@infinitemarket.org. We will investigate the claim and, if verified, take appropriate action including a potential refund. You should also change your password immediately and review your account security.
In the rare event that Infinite Market removes a product from the Platform due to a copyright violation, fraud, or policy breach by the seller after your purchase, and you are unable to access the product as a result, you will be entitled to a full refund.
Refunds will not be issued in the following circumstances:
If you believe you are eligible for a refund based on the criteria in Section 2, please follow these steps:
We reserve the right to request additional information or evidence before making a decision. Incomplete requests may be delayed or denied.
All refund requests are reviewed by our support team on a case-by-case basis. We take into account:
Our decision on all refund requests is final. We aim to be fair to both buyers and sellers, and we will communicate our decision clearly and promptly.
If a refund is approved:
Please note that in cases where a platform fee was charged, only the product price may be refunded, depending on the payment processor's policy.
When a refund is approved for a buyer, the corresponding earnings for the sale will be deducted from the seller's account balance. Sellers are strongly encouraged to:
Sellers with an unusually high refund rate may have their accounts reviewed and, if warranted, suspended or permanently removed from the Platform.
If you initiate a chargeback or payment dispute with your bank or payment provider without first contacting us, we reserve the right to suspend your account pending investigation. We encourage buyers to contact us directly to resolve any payment issues before escalating to their payment provider. Chargeback abuse may result in permanent account termination and being reported to payment processors.
If the Platform offers subscription plans or account credits, refunds for unused subscription periods or unused credits are handled at our sole discretion. Please contact contact@infinitemarket.org for inquiries related to subscription billing.
We reserve the right to update or modify this Refund Policy at any time. Changes will be effective upon posting to the Platform with an updated "Effective Date." We encourage you to review this policy periodically. Your continued use of the Platform after any changes constitutes your acceptance of the revised policy.
If you have any questions about our Refund Policy or need to initiate a refund request, please reach out to us:
We are dedicated to resolving all refund concerns fairly, transparently, and in a timely manner.