Privacy policy

Effective Date: April 11, 2026

Welcome to Infinite Market ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and use our website at infinitemarket.org (the "Platform"), a multi-author digital product marketplace where creators sell and buyers purchase digital goods.

Please read this policy carefully. By using the Platform, you agree to the practices described herein.

1. Information We Collect

1.1 Information You Provide Directly

When you register, buy, sell, or interact on the Platform, we may collect:

Account Information: Full name, username, email address, and password.
Profile Information: Profile photo, biography, website URL, and social media links.
Payment & Billing Information: Payment method details (processed securely through third-party payment processors; we do not store full card numbers), billing address, and payout/withdrawal details for sellers.
Identity Verification (KYC): Government-issued ID, selfies, or other documents required to comply with Know Your Customer (KYC) obligations.
Communications: Messages, support tickets, reviews, and comments you submit on the Platform.
Tax Information: Tax identification numbers or other information required for compliance with applicable tax laws.

1.2 Information Collected Automatically

When you use our Platform, we automatically collect:

Log Data: IP address, browser type and version, operating system, referral URLs, pages visited, and timestamps.
Device Information: Device type, unique device identifiers, and screen resolution.
Usage Data: Clicks, searches, downloads, purchases, and other interactions with the Platform.
Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies to maintain sessions, remember preferences, and analyze usage patterns.

1.3 Information from Third Parties

We may receive information about you from:

Payment processors (e.g., PayPal, Stripe) regarding transaction status.
Social media platforms if you choose to connect or log in via a social account.
Identity verification services used for KYC compliance.
Analytics providers that help us understand Platform usage.

2. How We Use Your Information

We use the information we collect to:

Create and manage your account and authenticate your identity.
Process purchases, sales, and payouts, including generating invoices and receipts.
Facilitate communication between buyers and sellers.
Provide customer support and respond to your inquiries.
Verify your identity and comply with KYC, anti-money laundering (AML), and other legal requirements.
Personalize your experience and recommend relevant products.
Send transactional emails (order confirmations, download links, withdrawal updates) and, where permitted, marketing communications.
Detect, investigate, and prevent fraudulent transactions, abuse, and other illegal activities.
Improve, analyze, and monitor the performance and security of our Platform.
Comply with applicable laws, regulations, and legal processes.
Enforce our Terms of Service and other platform policies.

3. Sharing Your Information

We do not sell your personal information. We may share your information in the following circumstances:

With Sellers/Buyers: When a transaction occurs, limited information (e.g., buyer's display name, country) may be shared with the relevant seller to fulfill the order. Sellers' public profile information is visible to buyers and site visitors.
With Service Providers: We engage trusted third-party vendors for payment processing, email delivery, cloud hosting, analytics, fraud prevention, and identity verification. These providers access only the data necessary to perform their services and are bound by confidentiality agreements.
Legal Compliance: We may disclose your information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, the safety of users, or to investigate fraud.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on the Platform.
With Your Consent: We may share your information for any other purpose with your explicit prior consent.

4. Cookies and Tracking Technologies

We use the following types of cookies and similar technologies:

Essential Cookies: Necessary for the Platform to function (e.g., session management, authentication). These cannot be disabled.
Performance & Analytics Cookies: Help us understand how visitors interact with the Platform (e.g., Google Analytics). Data is aggregated and anonymized where possible.
Functional Cookies: Remember your preferences such as language and display settings.
Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness. These are only placed with your consent.

You can manage cookie preferences through your browser settings or our cookie consent tool. Note that disabling certain cookies may affect Platform functionality.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Specifically:

Account data is retained for the duration of your account and for up to 5 years after account deletion for legal and dispute-resolution purposes.
Transaction records are retained for a minimum of 7 years to comply with tax and financial regulations.
KYC/identity verification data is retained as required by applicable regulations.
Support communications are retained for 3 years after closure.

After the retention period, data is securely deleted or anonymized.

6. Data Security

We implement industry-standard security measures to protect your information, including:

SSL/TLS encryption for all data in transit.
Encrypted storage of sensitive data at rest.
Access controls limiting data access to authorized personnel only.
Regular security audits and vulnerability assessments.
Two-factor authentication options for user accounts.

While we take reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data, subject to legal retention obligations.
Portability: Request your data in a structured, machine-readable format.
Restriction: Request that we limit how we process your data in certain circumstances.
Objection: Object to processing of your data for direct marketing or based on legitimate interests.
Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting prior lawful processing.

To exercise any of these rights, please contact us at privacy@infinitemarket.org. We will respond within 30 days. We may require identity verification before fulfilling your request.

8. Children's Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have different data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by relevant regulatory authorities, to protect your information.

10. Third-Party Links and Services

The Platform may contain links to third-party websites, payment processors, or social media platforms. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Seller-Specific Information

As a seller (author) on Infinite Market, you acknowledge that:

Your public profile, product listings, and reviews are visible to all site visitors.
Your payout and tax information is collected and processed as necessary to remit payments and comply with tax reporting obligations.
We may disclose your information to tax authorities or payment processors as required by law.
KYC verification information is securely stored and used only for identity verification and fraud prevention purposes.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:

Posting the updated policy on this page with a revised "Effective Date."
Sending an email notification to your registered email address.
Displaying a prominent notice on the Platform.

Your continued use of the Platform after such changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: contact@infinitemarket.org
Phone: +91-452-4304851
Website: https://infinitemarket.org
Mailing Address: Infinite Market, 67,VRD Towers, Simmakal,Madurai-1,Tamil Nadu,India

We are committed to resolving any privacy concerns promptly and transparently.